Supply Chain Management Analysis of Raw Material Order Fulfillment at Dialoogi Coffee and Bistro Pasuruan City
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Aurah Azza Candhara Dewi*
Sri Hastari
Nurul Akramiah
This study examines supply chain management in fulfilling raw material orders at Dialoogi Coffee and Bistro in Pasuruan City. The objective of this study was to understand how supply chain management plays a role in the culinary industry, which requires efficiency and quality. The method used was descriptive qualitative through interviews, observation, and documentation. The results show efforts to improve efficiency through stock monitoring and a digital ordering system, but challenges remain from demand uncertainty, delivery delays, and raw material quality. Communication between teams is considered important, but responsiveness to urgent needs needs to be improved. The study concluded that improvements in inventory systems, supplier diversification, and quality control are necessary to achieve consistent customer satisfaction.
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